PUMA’s onboarding is a 30-90 day process: we gather IT info, organize assets, and execute an on-site plan for a smooth service launch. The following 90 days focus on resolving issues and aligning a technology roadmap with your goals.
Phase 1: First 30 Days – Discovery, Assessment, and Validation
Phase 1: First 30 Days – Discovery, Assessment, and Validation
- Team Introductions
- Technical Discovery Call
- Information Gathering
- Weekly Status Updates
- Validation of Key Information
- User Survey
- Issue List Creation
- Service Launch Preparation
Phase 2: 30-90 Days – Service Launch & Ongoing Management
- Service Launch & Transition to Ongoing Support
- Weekly Status Updates
- Post-Launch User Survey
- Roadmap Presentation
- Monthly Touchpoint Meeting
Phase 1: First 30 Days – Discovery, Assessment, and Validation
- Team Introductions
- Technical Discovery Call
- Information Gathering
- Weekly Status Updates
- Validation of Key Information
- User Survey
- Issue List Creation
- Service Launch Preparation
Phase 2: 30-90 Days – Service Launch & Ongoing Management
- Service Launch & Transition to Ongoing Support
- Weekly Status Updates
- Post-Launch User Survey
- Roadmap Presentation
- Monthly Touchpoint Meeting
