- General Information
- Manufacturer
- AudioCodes Limited
- Manufacturer Website Address
- http://www.audiocodes.com
- Brand Name
- AudioCodes
- Service Name
- Customer Technical Support - Extended Service
- Product Type
- Service
AudioCodes is committed to providing customers and partners with the most comprehensive and qualified Customer Technical Support for AudioCodes products. We offer 24x7 or 9x5 remote support options. Our Global Support team provides highly technical expertise, local presence around the world, access to software updates and patches, and several different Hardware Replacement options including Repair and Return, Advance Hardware Replacement, as well as our 4-hour Managed Spares service.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 24x7x30 Day
- Service Details
- iSupport / Service Desk
- Hotline support
- Software Patches & Maintenance Releases
- Major Version Releases (including new features)
- Provided Support
- Parts Replacement
- Repair
- New Releases Update
- Remote Technical Support
- Service Availability
- 24 x 7 Parts & Labor
- 24 x 7 Remote Technical Support
- Service Response Time
- 30 Day - Repair
- Service Duration
- 1 Year
- Product Supported
- EMS/FULL/SERVER/PACK_JW
